Addressing Human Factors and Ethics in the Design of ‘Future Work’ and Intelligent Systems for Use in Financial Services - Person Centered Operations, Intelligent Work & the Triple Bottom Line

New technologies are being introduced to support the future of work in Financial Services. Such technologies should enable work that is smart, healthy, and ethical. This paper presents an innovative and blended methodology for supporting the specification of these future ‘intelligent work’ technologies from a human factors and ethics perspective. The methodology involves the participation of a community of practice and combines traditional stakeholder evaluation methods (i.e., interviews, workshops), with participatory foresight activities, participatory co-design, and data assessment.