Reaching Optimal Health: The Voice of Clinicians from a Roleplay Simulation

Helping patients to reach optimal health entails a holistic approach of complex interventions including clinical decision support systems, patient decision aids, and self-management tools. In real-world settings, understanding the human factors in technological interventions is the core of HCI research; however, it requires a considerable amount of time to run experimental procedures, especially for patients with mental disorders. We conducted a roleplay simulation over a period of two weeks that comprised observations, and semi-structured interviews with eight health care professionals participated in the simulated use of a health optimization system. The study revealed the SWING model of enabling interventions towards optimal health as i) Sharing feelings, ii) Weaving of information, iii) Improving awareness, iv) Nurturing trust v) Giving support. This model establishes a common path from research to practice for researchers and practitioners in eHealth and HCI.