Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts

This study explores how leisure benefit systems affect frontline employees' quality of life while they encounter work-to-leisure conflicts. This study uses leisure benefit system satisfaction as a moderator between work-to-leisure conflict and quality of life, based on a conceptual framework and a cross-industry survey of 587 frontline hospitality employees in hotel/resort, tourist attraction, and airline industries. Results show that work-to-leisure conflict is negatively related to quality of life, leisure benefit system satisfaction is positively related to quality of life, and the direct effect of leisure benefit system satisfaction on leisure satisfaction is greater than it is on job satisfaction. When a frontline employee is highly satisfied with a leisure benefit system, leisure benefit system satisfaction is observed to exert a moderating effect between work-to-leisure conflict and quality of life. Results also show that a leisure benefit system is a coping resource for frontline employees' work-to-leisure conflict. This study discusses the implications of leisure benefit systems and work-leisure balancing strategies.