Text Classification Models for CRM Support Tickets

With this study, a system will be implemented for the use of Kariyer.net Customer Solution Center, which estimates the category of the mails that comes from customers and job seekers. These e-mails sent to Customer Solution Center employees via an internal demand system will be automatically estimated by the system to which category they belong before the action is taken. And guidance will be provided for proper action to be taken. Technological expertise, such as natural language processing, classification algorithms, machine learning, user interface will be studied in the system.