CALIDAD DEL PORTAFOLIO DE SERVICIOS DE LA POLICÍA NACIONAL DEL DISTRITO JIPIJAPA

This study focused on analyzing the portfolio of services provided by the National Police since it is one that enables human talent, leading all those community processes and developing preventive, operational and strategic actions made up of a series of strengths for the benefit of the community, Each of the services has its advantages, since they are pilot programs to be increased to the extent that citizens have a high receptivity, allowing the application of a methodology to determine the police service model, carrying out each stage in practice according to reality. For each sector, for the effectiveness of the improvement, the adoption of ISO 9001 standards was carried out; 2015 since these consist of organizing a quality system or procedures, reorganizing the institution accepting quality regulations and above all planning an improvement strategy that represents how an institution creates and delivers value to citizens constituting their work and contributing to improvement of the quality of services according to citizen requirements, therefore this study has the feasibility in time, economic and human talent required to achieve the stated objectives. Keywords: User satisfaction, national police, ISO 9001, human talent.