Quality Initiatives: Department Scorecard: A Tool to Help Drive Imaging Care Delivery Performance

Lane F. Donnelly,Kevin E. Gessner,Julie M. Dickerson,Bernadette L. Koch,Alexander J. Towbin,Todd W. Lehkamp,Jay Moskovitz,Alan S. Brody,Charles L. Dumoulin,Blaise V. Jones

Quality Initiatives: Department Scorecard: A Tool to Help Drive Imaging Care Delivery Performance

2010

Lane F. Donnelly
Kevin E. Gessner
Julie M. Dickerson
Bernadette L. Koch
Alexander J. Towbin
Todd W. Lehkamp
Jay Moskovitz
Alan S. Brody
Charles L. Dumoulin
Blaise V. Jones

A visible and transparent radiology department scorecard that was developed to help focus staff on specific quality improvement projects and drive departmental performance is presented.

Keywords:

Quality management
Radiology
Delivery Performance
Engineering management
Balanced scorecard
Medicine
Process management

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