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Can SMEs Capture the Social Media Phenomenon?: CRM Strategies to Improve Relationship Performance
Can SMEs Capture the Social Media Phenomenon?: CRM Strategies to Improve Relationship Performance
2020
Rivan Sutrisno
Tjetjep Djatnika
Arie Indra Gunawan
Keywords:
Phenomenon
Social CRM
Social media
Business
Knowledge management
Customer relationship management
Correction
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