A Trust-Based Model for the Adoption of Smart City Technologies in Australian Regional Cities

This paper explores the role of stakeholders’ trust in the adoption of smart city technologies, leading to the identification of the critical determinants for adopting smart city technologies in Australian regional cities. A comprehensive review of the related literature has been conducted. Such a review leads to the development of a trust-based research model for investigating the importance of trust in technology and its adoption. This model is then tested and validated with the use of a structural equation modeling technique on the survey data collected from ICT professionals in Australian regional cities. The study results show that perceived usefulness, perceived external pressure and perceived information security influence trust in smart city technologies. Further analysis highlights the significant relationship between stakeholders’ trust and their intention to adopt smart city technologies. This study is unique, as it is one of a few studies that focus on exploring stakeholders’ trust in the adoption of smart city technologies from the perspective of ICT professionals in Australia. The study results can be used by the government agencies to formulate appropriate policies to enhance the use of smart city technologies in the active pursuit of smart city development in Australia.