INFLUENCE OF INFORMATION COMMUNICATION TECHNOLOGY ADOPTION AS A STRATEGIC RESOURCE ON DELIVERY OF PUBLIC SERVICES IN NAIVASHA SUB COUNTY, KENYA

The study was set to determine influence of adopting information communication technology as a strategic resource on service delivery in Naivasha sub-county, Kenya. The effective implementation of strategy results, when organization resources and actions are tied to strategic priorities and when key success factors are identified and performance measures reporting system is aligned to strategic plan. However, the use of ICT as a strategic resource on service delivery by county governments cannot be ascertained in Kenya. It is not clear still, how ICT as a strategic resource has influenced service delivery in the county governments. The specific objectives of the study focused on the use of ICT in revenue collection, procurement services, emergency services and health services provision changes because of using information communication technology as a strategy to improve service delivery in Naivasha Sub-County, Kenya. The study intended to investigate the effects of such factors that are of significance to policy makers, individual employees and management staff in influence of information technology on employee’s performance in decentralized units of Nakuru county government.  Theories guiding the study include the strategy, RBV, dynamic capability and human capital theory. The study adopted a descriptive research design with a target population of 168 employees and a sample size of 118 staff using a stratified random sampling technique. The business community was also targeted to give their views on adoption of ICT on service delivery in Naivasha Sub County. Data was collected using a questionnaire, for quantitative data which was analysed with the aid of SPSS version 22 computer programme and presented by means of tables. Both descriptive and inferential statistics were adopted for the study. The results show that ICT adoption in revenue collection, procurement services, emergency services and health services provision has improved delivery of services to the public in Naivasha Sub County. The study thus recommends increased adoption and utilization of ICT in all the sub county and county offices in order to provide the public with the requisite services.