Технології управління інтелектуальним капіталом в організації

The article defined the totality of organizational tools methodological knowledge management, consisting of technologies, systems and methods. Revealed knowledge management software, formal and informal tools of intellectual capital management organization. By formal tools include expert control systems, artificial intelligence, automated decision-making systems, decision support systems and support systems work with clients. Informal tools (training, cross-functional project teams and intra) have mainly an impact on human capital; used to manage tacit knowledge workers; significantly affect the client company's capital, more effective training solution for atypical problems and forecasting decisions in conditions of uncertainty and risk. Systematized work and information technology that is used in the management of intellectual capital. In the field of intellectual capital management used a huge variety of information technology, each of which focuses on the solution of a certain subclass of problems and is based on tools that support knowledge management: decision support systems; document management system (storage, archiving, indexing, layout and publication of documents); means for collaboration (intranet groupware technology, synchronous and asynchronous conferences); corporate portals; means for supporting decision-making (expert systems, supporting discussion groups, etc.); for search, storage, classification, knowledge extraction, as well as knowledge sharing and collaboration. Are essential business intelligence technologies - such as ERP – Enterprise Resource Planning, CRM – Customer Relationship Management, Business Intelligence, OLAP – On-line Analytical Processing, CMS – Content Management System, Data Mining, Web Mining, Text Mining, technology providing access to knowledge. However, important and different technologies to share knowledge and experiences and to conduct joint work in many different ways. The definition of "method of management of intellectual capital". Presented the organizational, economic, socio-psychological and legal groups management of intellectual capital.