Operational Capabilities: A Perspective from Operational Practices and Dynamic Capabilities

We investigated the relationship between operational practices and operational capabilities. We conduct a qualitative research, with case studies in four firms, two multinational American firms operating in Brazil and two local Brazilian firms. We collected data through semi-structured interviews with open-ended questions, based on our theoretical review of operational practices and operational capabilities. The interviews were conducted face-to-face. In total, 73 interviews were performed. Our main results were: First, relate the operational practices as an antecedent of operational capabilities. Second, the creation of a typology divided into two constructs: Across-the-Board Capabilities and Standalone Capabilities.