The Effects of Family Restaurant Employees' Emotional Intelligence on Organizational Citizenship Behavior : Focused on the Mediating Role of Self-efficacy

The purpose of this study is to understand the inner psychological state of the employee and family restaurants. Moreover, by inducing the proper relationship constitutes a satisfactory financial performance, and to derive the impact on the relationship between emotional intelligence and organizational citizenship behavior of the interaction with the customer's employee self-efficacy and family restaurant that occur in the process. Data were collected from Family Restaurant such as Ashley, Mad for garlic, Outback Steak house, VIPS which were located in Seoul. Out of 310 questionnaires distributed, 257 were finally analyzed for the test. SPSS 12.0 program was used for verifying research model. To summarize the results of the study; first, emotional intelligence was revealed to have a positive(+) effect on self-efficacy and organizational citizenship behavior. Second, self-efficacy has a positive effect(+) on organizational citizenship behavior of employees. Third, self-efficacy has mediated the relationship between the emotional intelligence and organizational citizenship behavior. Family restaurant employees with higher s elf-efficacy are expected to have higher intimacy and unity, so that the enhanced commitment is contributive for task accomplishment. In conclusion, emotional intelligence is expected to enhance the general task accomplishment level in family restaurant .