Skill gap remediation model: organization value drive skill development model to find, nurture and engage talent

Organizations across the globe are responding to the digital era through business model re-invention. This re-invention is being driven by technology excellence, which is a key ask of their organizations from their employees as well as partners who service them. This re-invention is having a cascading effect on Indian IT service providers as the demand in terms of the technical skills set and soft skills is evolving with customer expecting the Indian IT service providers to bring in complementary skillets to accelerate their re-invention. In this research article, the researcher has done a study of the remediation models adopted by the IT sector to address the skill gaps at the entry level, and has provided view of learning and development best practices followed by various organizations. The researcher has used a multiple case study research design as a research methodology. Indepth interview with L&D experts were conducted to gain insights and opinions about skill gap, best practices adopted to find, nurture and engage talent. The common theme emerging from the various case examples is “right alignment to business needs along with engagement of key stake holders”.