Communication Preferences in Total Joint Arthroplasty: Exploring the Patient Experience Through Generative Research.

BACKGROUND Improving communication and information services for people receiving a total joint (knee or hip) arthroplasty (TJA) depends on the differences in patient communication needs and personal characteristics. PURPOSE The purpose of this study was to further examine individual differences in TJA patient preferences regarding communication and information provision. METHODS Nineteen patients participated in generative research, which meant they actively reflected on their TJA experiences and communication preferences through creative exercises (e.g., collage making). Audio transcripts of their shared reflections were qualitatively analyzed through an inductive approach. RESULTS Some participants wanted detailed health education, others did not. Participants also reported different support needs (e.g., at hospital discharge or during rehabilitation). Moreover, participant preferences for social connections with care providers differed. CONCLUSIONS An individual patient's mindset, his or her social support needs, physical condition, and medical history should guide the provision of tailored services.