TRAINING COACHING & COUNSELING TO SUPPORT QUALITY OF WORK LIFE (QWL)

The companies are trying to find workers who have the best potential. Workers with the best potential strongly support the company’s success in the future. The function of the organization is actually to build human resources competencies and be able to support the process of human empowerment. This situation is increasingly requires resources that are able to work more effectively. PT. X is a company engaged in the manufacturing of cement and concrete. Therefore, the company must be able to give attention to Quality of Work Life (QWL) to improve productivity.The selected constructs of QWL that we use are derived from the European Foundation for the Improvement of Living and Working Condition (EWON, 2002) who have used the dimensions widely in their QWL studies. Dimensions QWL are Health and Wellbeing, Job Security, Job Satisfaction, Competency Development, dan Work and Non Work Balance (Rethinam & Ismail, 2008). The methods used in the research was action research. The pre asesment result showed that job satisfaction, Health and Wellbeing, Work and Non Work Balace are not good enough. QWL program can help employees to be able to balance his personal life. To improve these three thing, the company has made a program. The Program is called Employee Asistance Program (EAP), a program designed as a media mentoring employees. To conduct the EAP program it is necessary that supervisors have the coaching and counseling skill. Managers and Supervisors have the autonoy and reponsibility to assist their subordinates while having the problems as well as motivating them to improve their performance.