Understanding your audience

Effective documentation requires you to have empathy for your users, which you can build with user research and its tools: interviews, developer surveys, and reviewing support issues. This chapter describes how to conduct research and condense your research into user personas, user stories, and user journey maps that you can refer to later. Empathize with your users by trying out your own software and documenting your experience in a friction log. Notice the places in your product where you can help your users through documentation or through product improvements.