Logan Works: transforming roads and drainage service delivery

The change process undertaken at Logan City Council has four key aspects - starting position, decision process, implementation and outcomes. Logan Works was facing decreasing potential workloads due to reducing capital works programs, increasing resource costs and the Council's desire to use a balance of day labour and contracts. The review process examined current operations, options for change and recommended a course of action. The option chosen was to retain the Unit and enhance performance. The outcomes are a stronger focus on Branch functions, defined service agreements, improved costing and reporting systems, productivity enhancements, cost savings and a revitalised, multi-skilled workforce.