KNOWLEDGE MANAGEMENT ACHIEVING STRATEGY BUSINESS ALIGNMENT IN HIGHER EDUCATIOAN
2021
Campus sustainability is an increasingly popular notion for universities around the world in
light of increasingly serious global environmental problems. The scope of a sustainable
campus could include anything from greening facilities, increasing environmental
education, integrating sustainability priorities into purchasing policies, and an endless list of
other considerations. The adoption and use of ICT to enhance and facilitate Knowledge
Management (KM) hascbrought to focus the urgent need to come out with new methods,
tools and techniques in thevdevelopment of KM systems frameworks, knowledge
processes and knowledge technologiesvto promote effective management of knowledge for
improved service deliveries in higherveducation. To succeed in KM, higher education
institutions must endeavor to effectively linkvKM initiatives and processes with their everchanging
needs to advance their goals.To succeed in KM, higher education institutions
must endeavor to effectively link KM initiatives and processes with their ever-changing
needs to advance their goals. Addressing these challenges call for a new conceptual
framework and expanded research agenda to ensure success in the utilization of ICT in
KM. Using the synergies from Nonaka SECI, Kidwell, Linde, Johnson (2000) KM practice in
higner education, with theory zach (2000) gap knoelwdge and strategy to form the basis
for defining our approach, this paper proposes a conceptual framework for using ICT to
enhance KM in higher education. In addition, the paper identifies several research issues to
bridge the gap that currently exists between the requirements of theory building and testing
to address the different emerging challenges in using ICT to enhance KM in higher
education.
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