Analyzing Computer-Mediated Communication and Organizational Effectiveness

Communication in today's organization plays an important role in overall organizational effectiveness. Advancements in technological capability have led to a need to reconsider and reconceptualize the nature of work in organizations. Face-to-face communication is undoubtedly the richest medium of communication, but it is very difficult to arrange frequent face-to-face communication. Alternatively, computer-mediated communication (CMC) is becoming an integral part of organizational effectiveness. CMC provides instant access to employees working at different places, with the advantage of accessibility to all the relevant information. With the advantages of communication technologies over more traditional modes of communication, the emphasis has increasingly turned to understanding how CMC can affect organizational effectiveness. The present paper analyzes the relationship between CMC and organizational effectiveness through a literature review. It also examines in what ways and to what extent CMC affects or...