Business Processes Compliance in Partially Observable Environments

This paper addresses how to design and implement business process compliance through observing the business process instances and controlling the business process models, considering environments that are only partial observable. An organization is a dynamic system where actors assume roles and produce results and decisions autonomously, changing the overall state of the system. These decisions often occur in environments that are not fully observable. The business process models are intended to represent an organizational reality and restrict the freedom of design to allow common understanding between stakeholders and to define the roles of the actors. Therefore, organizations need to ensure that operational processes are performed in a controlled way to meet predefined requirements, complying with regulations, laws and agreements established between internal and external stakeholders. The solution is implemented using an enterprise simulation environment, named as Enterprise Cartography (EC). The results obtained demonstrated the ability to observe and control the process instances as a contribution to improving the compliance of business process.