Service Design Based on Customer Value Classification in IoT Systems.

There are four stages for development of IoT systems identified as monitoring, control, optimization, and autonomy. The value that the IoT system can provide is constrained by the capabilities of the system, therefore it is necessary to build a service that fits the feature of the system. Based on fifty IoT business cases, the researchers classified fourteen values for four IoT systems and proposed methods to improve on services based on features of IoT system. However, the value classification had a wide range of value expressions, and therefore might not focus correctly on the provided services. This paper is reconstructed with the fourteen value classifications of IoT systems by using elements of value and suggests more appropriate service design.