Making Meaning of ‘Quality’: Exploring Multiple Perspectives of Quality Assurance

This panel will examine a story that has unfolded as we have explored the various ways in which quality is understood in a Canadian university context. There is a discernable gap in Canadian educational literature with regards to definitions and approaches to quality, as well as different stakeholders’ views on quality. Stakeholders, such as faculty members, administrators, undergraduate students and educational developers, define what is meant by quality assurance and engage in cyclical program reviews.  Drawing on our qualitative research that reflects these multiple positions and experiences within the university, the panelists will explore the complex and often contradictory understandings of quality assurance.