Diseño de una guía metodológica para la implementación del sistema integral de gestión y control de la Gobernación de Cundinamarca

Research aimed at designing a methodological guide for the implementation of the integrated management and control of Cundinamarca Governorship, certified NTC-ISO 9001: 2008 and NTC GP 1000: 2009, seeks to answer the question: What can be active methodology achieve the implementation of management systems in Cundinamarca? Research, mixed design of concurrent triangulation based on Karapetrovic, Willborn (1998) and Rocha and Karapetrovic (2015), evaluated the existing system, internal customer perception, identify methodologies used in other entities, correlated methodological guidelines; using surveys and interviews. Finding the need to link it with the Departmental Development Plan; and the inverse relationship between knowledge/ownership and perception. The elaborate theory combines Guide gold circle Simon Sinek, the PDCA and the high-level structure, guiding the implementation, clear, easily readable, accompanied by a playful Annex