Actualización de los procesos de gestión de la calidad para una firma de abogados

The purpose of the implementation of a ISO 9001 management system is to seek the continuous improvement within the organization, starting always by organizing themselves according to processes, defining clearly how they interact between them, which are their inputs, activities and outputs as well as who are their customers and suppliers. Structuring the companies in this way allows not only define global objectives but also for each of its processes, providing management with a broader perspective on the state of your company, how each process contributes to the fulfillment of these objectives and the best time to take actions that avoid possible breaches the guidelines either law or rule of the same organization. Another of the advantages offered by an implementation of this type, is responsible for defining processes within the organization, as well as activities that develop there, thus taking control of the organization and its employees it is possible to enter a new level of competition in the market where quality is the differentiating factor. This article aims to establish a clear methodology to allow not only the identification of new processes in an organization but also how their interaction is established. As a result, structured and standardized administrative processes of a law firm, generating a map of new processes and a quality manual which allows you to have very good administrative basis for normal operation.