Impact of Conflict Management At Workplace: A Methodological and Thematic Review

Conflicts are a routine phenomenon in every organizations. With the current workforce coming from diverse cultural and educational backgrounds along with demanding performance parameters necessitating cross functional teams, conflicts are an integral part of our work life and hence a critical area for ongoing research. A systematic review of literature methodology has been adopted in this article to identify the methodologies used and thrust areas on which substantial research in conflict management has been conducted in the past. In all 30 articles were reviewed and resulted in four major themes emerging namely-impact of conflict management on performance, achieving goals, styles of conflict management, effective management of conflicts. Methodological review brought to light the predominant qualitative research in this area along with other fragmented approaches. For contemporary understanding of conflict management, quantitative research and theory based approach are needed for expanding our knowledge and resolutions of conflict in our evolving workplaces.