The Discussion of Test Program of Power Supply Enterprise Customer Satisfactory Index

Compare and analyze the difference between customer satisfactory rate a nd customer satisfactory index.Illuminate the important meaning and application value of customer satisfactory index.It is necessary for the power supply enterp rise to make use of foreign experience as reference to adopt customer satisfacto ry index to test the level of customer satisfaction deeply. In order to reform a nd improve service quality it is made as a reference and on the basis of it the paper brings out a program on test method,customer classification and customer s atisfactory index.