Evaluating the distributed delivery of library services : proceedings of an international conference held on 16-20 September 2005, organized by the Centre for Research in Library and Information Management (CERLIM), Manchester Metropolitan University

1. Introduction - Peter Brophy 2. Keynote address: Involving the customer in library planning and decision making - Susan McKnight 3. Denmark's Electronic Research Library: evaluation of services through user surveys and usability tests - Bo Ohrstrom 4. Beyond the guidelines: assessment of the usability and accessibility of distributed services from the users' perspective - Jenny Craven 5. Online services versus online chaos: evaluating online services in a Greek academic library - Emmanouel Garoufallou and Rania Siatri 6. The Hellenic Academic Libraries Consortium (HEAL-Link) and its effect on library services in Greece: the case of Aristotle University library system - Claudine Xenidou-Dervou 7. Information seeking in large-scale resource discovery environments: users and union catalogues - Richard J Hartley 8. A 'joined-up' electronic journal service: user attitudes and behaviour - Ken Eason, Ross MacIntyre and Ann Apps 9. Climbing the ladders and sidestepping the snakes: achieving accessibility through a co-ordinated and strategic approach - Dawn McLoughlin and Ruth Wilson 10. The impact of library and information services on health professionals' ability to locate information for patient care - Alison Brettle 11. We know we are making a difference but can we prove it? Impact measurement in a higher education library - Dianne Nelson, Jacqueline Chelin, Jane Redman and Pauline Shaw 12. Proving our worth? Measuring the impact of the public library service in the UK - Juliet Eve 13. Outcomes and impacts, dollars and sense: are libraries measuring up? - Jose-Marie Griffiths 14. Longitude II: assessing the value and impact of library services over time - Peter Brophy and Jenny Craven 15. The use of electronic journals in academic libraries in Castilla y Leon - Blanca Rodriguez Bravo and Maria Luisa Alvite Diez 16. The integration of library activities in the academic world: a practitioner's view - Ursula Nielsen and Marie-Louise Axelsson 17. Monitoring PULMAN's Oeiras Manifesto Action Plan - Robert Davies 18. Enabling the library in the university systems: trial and evaluation in the use of library services away from the library - Chris Awre, Ralph Quarles and Steven Smail 19. Towards an integrated theory of digital library success from the users' perspective - Li-Hsiang Lai, Ming-Der Wu and Yeu-Sheng Hsieh 20. The role of digital libraries in helping students attend to source information - Steve Cohen, Susan Eales, Michael Fegan and Dean Rehberger 21. A DiVA for every audience: lessons learned from the evaluation of an online digital video library - Elizabeth Mallett, Agnes Kukilska-Hulme, Anne Jelfs and Chetz Colwell 22. Usability evaluation of Ebrary and OverDrive e-book online systems - Anne Morris and Panos Balatsoukas 23. Tearing down the walls: demand for e-books in an academic library - Ellen Derey Safley.