A Study on Customers’ Satisfaction towards Mobile Banking with Special Reference to Namakkal District

Recently Banks have radically converted from the traditional use of banking to branchless positions of banking. The latest adoption of using technology has helped banks to extend their customer base, while electronic banking has proved to be the main advancement. Mobile banking categorized as the latest development in electronic bank services, while the bank customers can review: Balance inquiry, credit transfer, check account, SMS, payment transaction and other businesses according to banks instruction that send to them through mobile phones. From customers’ perspective the benefits of mobile banking service in terms of convenience to perform banking transactions in anytime, anywhere and easy way to use. Therefore, Security is ensured, as banking transactions are encrypted and password-protected.