La dimensión comunicacional en la emergencia de la innovación en el diseño turístico
2015
The design is the privileged place for the emergence of innovation in tourism
products. Innovation is a key to satisfy customers who are in increasingly globalized markets and are, at the same time segmented. In many previous studies it
has been emphasized the influence onto innovation of several factors, including
the introduction of ICTs. However, until now, few works have addressed the
analysis of the role of communication dimension in the emergence of innovation in the design process of tourism. Using as an antecedent an investigation
conducted over several years, in which it has been used a method of Naturalistic
Decision Making situation, we present a theoretical reflection of whose arguments it follows the need to include the communication dimension in the innovative processes of tourist design. The first part of the article focuses on the
emergence of innovation within project structures and tries to capture the place
of communication in the design process. The second part is concerned with
decision making in those processes. The conclusion suggests that the consideration of the communication dimension is guarantee of success in the process
of innovation in the tourism field, given the complex interactions over time between the actors involved in the design.
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