New Public Management at Local Self-Government Institutions

An increasing number of governments are using e-governance as a new form of communication with residents, information exchange, and accessibility with the goal of offering improved electronic services, improving quality of services, increased transparency, and cost reduction as traditional public services in today’s society do not meet citizen’s demands. E-governance is the use of information and communication technologies in the public sector to increase the public’s and interested parties’ interaction. Governmental websites are one of the key determents for public organizations to increase this interaction. Although there are enough explored conceptual access, technological innovation, to evaluate e-provision of services and the introduction of e-government, e-management of determinants is not yet understood. This chapter addresses the problems that arise when applying new public management at local self-government institutions. The actual situation and the options are compared.