Improving teaching capacity to increase student achievement: The key role of communication competences in Higher Education

Abstract The educational model based on competences established under the unifying framework of the European Higher Education Area (EHEA), has brought new challenges and threats for educational institutions at university level, who now have to adapt, update and face up to this new educational paradigm. This paper addresses the competences from two different perspectives; the first relating to the level reached by the student through university training received; and the second concerning the level required by labour market in the profession studied. The empirical analysis was performed using nonparametric statistics on a sample of 236 individuals, following the methodology of the Tuning project. The results support the existence of differences between the two blocks of analysed competences, as well as the importance of communication competences and the relationships of competences related to communication with all other competences with highest differences. This point to a course of action based on these competences, especially communication competences, as a way for working on improving the competence results in higher education.