교육서비스품질이 고객만족 및 재이용에 미치는 영향에 관한 실증적 연구 -E평생교육센터 중심으로-

In this research, we study on to find the inter-relation among education service quality and customer satisfaction and re-use focusing on E life-long education center. Education service quality consists of four factors such as training center`s facility, trainer, employee`s service and operating service. As like the results of this research, we found that three factors of education service quality such as facility, trainer and operating service give a positive effect to customer satisfaction and also we found that customer satisfaction gives a positive effect to re-use.