The Evaluation Index System of nonrigid Demand Service Quality in Safety Production: Based on the Whole Process.

The evaluation index system of nonrigid demand service quality in safety production delineates the production safety-related services that are procured by enterprises from service organizations and are not mandatory by the state. The construction of the evaluation index system of nonrigid demand service quality in safety production is an effective way to improve the quality of demand service. Based on the INDSERVE model and on-site interviews, this study constructs a whole-process safety production nonrigid demand service quality evaluation model, clarifies the evaluation indicators, and conducts on-site investigations to verify the effectiveness of the model; and further analyzed the data to determine each evaluation index weights. Safety production nonrigid demand service quality evaluation index and evaluation scale was constructed. Effective exploration has been performed on the evaluation index system of nonrigid demand service quality in safety production, which provides a guarantee for promoting the development of the nonrigid demand service market.