Establishment of Japanese organizational citizenship behavior dimensions

The present study sought to identify Japanese employees’ behaviors that are considered organizational citizenship behavior (OCB). The authors presented the Japanese employees with a definition of OCB and asked them to list their behaviors that met the definition. On classifying those behaviors, seven Western dimensions and three Japanese dimensions were extracted. Although some of the Japanese dimensions seemed similar to the Chinese ones, upon close examination of the behaviors classified into the dimensions, it was revealed that they have unique aspects that reflect the Japanese culture. Some effects of the demographic factors on the employees’ responses were also empirically revealed.