Customer Order Decoupling Point Selection Model in Mass Customization Based on MAS

Mass customization relates to the ability of providing individually designed products or services to customer with high process flexibility or integration.Literatures on mass customization have been focused on mechanism of MC,but little on cus- tomer order decoupling point selection.The aim of this paper is to present a model for customer order decoupling point selection of domain knowledge interactions between enterprises and customers in mass customization.Based on the analysis of other researchers' achievements combining the demand problems of customer and enterprise,a model of group decision for customer order decoupling point selection is constructed based on quality function deployment and multi-agent system.Considering relatively the decision mak- ers of independent functional departments as independent decision agents,a decision agent set is added as the third dimensionality to house of quality,the cubic quality function deployment is formed.The decision-making can be consisted of two procedures:the first one is to build each plane house of quality in various functional departments to express each opinions;the other is to evaluate and gather the foregoing sub-decisions by a new plane quality function deployment.Thus,department decision-making can well use its domain knowledge by ontology,and total decision-making can keep simple by avoiding too many customer requirements.