Is Quality Free? The Relationship Between Cost and Quality Across 18 Provider Groups

2002 
he controversy over the relationship betweenquality and cost of medical care has gone onfor so long that one would think that it shouldhave been solved by now. Early leaders of total qual-ity management in industries outside of healthcareclaimed that quality improvement would savemoney; in the words of management guru PhillipCrosby, “quality is free.”
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