User Experience in Public Information Service Design for Smart Life

In the context of accelerated development of information technology and knowledge–based economy, smart life comes near to us. In this paper, we would talk about the design of intelligent public information service. We take the project "Beijing Electronic Health Records" as cases to analyze the problems encountered in our life, and we will analyze digitized resources and the application in the city and clarify public information needs from the user’s perspective. On this basis, this paper will also include an in-depth study of urban public information service design principles and methods, and conduct cross-disciplinary research in information science, social sciences and design. Finally, we conclude three main perspectives to design and evaluate the smart public information service system: interfaces of technology-mediated mobile terminals, process of information based on advanced technology such as Mobile Cloud Computing, and a feedback mechanism to strengthen human interaction accessibility in public information service system. Not only do the three points maintain system performance, but also they play a significant part in enhancing User Experience (UX) in public information service system.