Reflections of the Different Reasons for not Teleworking.

The objective of this paper was to analyze the reflections of the different reasons for not teleworking on important aspects such as organizational commitment, intention to leave, job satisfaction and burnout. Most existing literature does not look at the different reasons for not teleworking. Four companies with different teleworking practices were selected and two phases survey were carried out. In the first phase, an interview was conducted with the human resources area to obtain information about the telework practice. In the second phase, questionnaires were emailed to all their employees to collect their perceptions: 632 questionnaires were answered, 249 from non-teleworkers. Strong evidence was found to the relationship between employees who were not allowed to telework and greater burnout and intention to leave and lower organizational commitment and satisfaction. The paper shows the importance of a good eligibility process and training for managers.