Consumer-SC: An e-Gov Portal for Consumers Rights Protection in Brazil

Improving access to information and governmental assistance to citizens is nowadays considered as an important mechanism to enhance citizenship. As the number of web-enabled citizens increases, government is expected to deliver more effective on-line services, especially designed to meet the needs of the constituents. Since many citizens want to have the convenience of interacting with all levels of the government using information technology tools, the electronic government has consolidated its position as the best alternative to improve the interaction between government and citizen. It is described herein a Brazilian experience in developing an e-gov project for consumers rights protection. The project “Consumer-SC: Santa Catarina Consumer’s Portal” applies Information Technology and Artificial Intelligence techniques to provide means of higher quality and efficiency on the field of consumer protection in Brazil.