An Empirical Study on Usability and Security of E-Commerce Websites

Advancement of the World Wide Web and technological improvement has made a huge revolution in the Internet world, especially in the commercial sector. Although the usage of the Internet for commercial purposes was introduced in the 1994, but the prone to use websites for e-commerce has been increased gradually. Nowadays, websites are considered as an integral part of e-commerce. However, the success rate depends on certain quality issues. In this paper, we mainly focus on two important quality factors namely usability and security, which are considered as the backbone of e-commerce websites. This paper identifies out various attributes for estimating the usability and security aspects of e-commerce websites. A comparison study has been conducted on the various usability and evaluation models which help in the identification of an efficient model for assessing and evaluating the usability and security of e-commerce websites.