A Participatory Case Study of Business Intelligence Systems Development

This paper presents an exploratory case study of a large-scale business intelligence systems development project. Using participant observation as the data collection approach, the case is discussed and a number of emerging issues are identified. There are very few examples in the literature of participatory case research into BI systems development. The authors argue that this approach helps to promote a rich, contextual understanding of data, and it should be more widely adopted in applied disciplines such as BI.