Practice and thinking of scene assessment of nursing etiquette

Objective To explore the action of nurses etiquette scene assessment to clinical nurses carrying out the etiquette rules consciously. Methods An inspection team was established to assess the scene of nurses etiquette; scoring criteria, evaluation methods and evaluation of the program were set up for the assessment. At first weeks of every month, from September to November in 2015, when the patients′ nursing satisfaction was surveyed, nurses etiquette service status in hospital was tested using scoring criteria of nurses etiquette scene assessment privately which was assigned as the control group. As the observed group, during the period of the first weeks of December, 2015 to February, 2016, While nursing satisfaction questionnaires were implemented, all ward nurses etiquette was tested openly. All nurses of two groups received routine training and theory of etiquette training before coming to the wards. Results Scores of control group were lower than the observed group, and the total scores, the scores of nurse dressing code and communication behavior norms were different between the two groups (P<0.05). The nursing service satisfaction of control group was lower than the observed group (P<0.05). Conclusions Scene assessment of nurse etiquette can help nurses improve compliance with the norms of etiquette consciously and the patients′ satisfaction of nursing service. Key words: Nursing management; Nurse etiquette; Scene; Assessment