User-Oriented Design of Active Monitoring Bedside Agent for Older Adults to Prevent Falls

A small bedside agent for preventing falls has been developed. It talks to a person on a bed to prevent them from getting out of bed abruptly, until a care worker arrives. This paper describes the user-oriented design process of the agent system. The development process involving users, such as nurses and caregivers, as well as older adults is described. First, hardware design, such as the outer shape, size, and function of the agent was reviewed by nurses and caregivers, mainly from a safety viewpoint. The prototype agent incorporating improvements based on their opinions was used experimentally by older adults after several review processes. Second, the software design of the agent, such as the content of voice call, was studied through multiple experiments to improve its acceptability. Lastly, the integrated model was introduced into care facilities and hospitals to investigate the practical serviceability of the system.