A Study on Consumer Satisfaction Towards Select UPS with Special Reference to Coimbatore Commerce

An Uninterruptible Power Supply, also Uninterruptible Power Source, UPS or battery or flywheel backup is an electrical apparatus that provides emergency power to a load when the input power source, typically mains power, fails. A UPS differs from an auxiliary or emergency power system or standby generator in that it will provide near-instantaneous protection from input power interruptions, by supplying energy stored in batteries or a flywheel. The on-battery runtime of most uninterruptible power sources is relatively short (only a few minutes) but sufficient to start a standby power source or properly shut down the protected equipment. Suggestions have been given to the manufacturers, dealers and consumers. From the study we conclude that most of the people are aware of UPS. The UPS companies have to take measure on some drawbacks like high cost and continuous alarm beep sound. Through this study we come to the conclusion that customer satisfaction should be the sole aim of the seller.