User Experience Analysis in Service Co-Creation: A Living Lab Approach

The social and psychological analysis of the Human-Computer-'Thing' (H-C-T) interaction that occurs within an IoT (Internet of Things) service or application environment encompasses emotional, empathical and interpersonal aspects. We propose a Living Lab approach to evaluate these, and introduce to this purpose a novel measurement framework, built on an ontological model and resulting into an appropriate taxonomy of indicators. An experiential platform is currently under development, whereby users are directly involved in co-creating, exploring and experimenting new ideas, concepts and technological artefacts related to IoT applications and services. Experimentation is under way within three European Living Labs, each composed of a physical place, an information architecture and a societal space (user community). Various usage scenarios are concurrently taken into account in three different domains, namely Logistics, Health/Wellbeing and Green services.