Implementación de la gestión por procesos en el área administrativa de Rhinno Design

A model for process management in accordance with the Standard NTC 6001 aimed at small businesses draws on ISO 9000, with the main purpose of structuring the organization on a solid foundation to provide the achievement of business objectives and adhere to standards quality. Rhinno Design is a company whose economic activity is the design and advertising, in which a lack of a process management system that focused on quality to live up to market competition was evident. A study for the implementation of process management that would minimize the shortcomings in incurring that was written specifically in this case developed from the administrative area is performed.