The impact of person-centered care on job productivity, job satisfaction, and organizational commitment among employees in long-term care facilities.

AIM This study aimed to explore the effects of person-centered care on their job productivity, job satisfaction, and organizational commitment among employees in long-term care facilities. BACKGROUND Person-centered care has been regarded as the best caregiving model for long-term care facilities. Few studies tested the impact of person-centered care on employee performance. DESIGN A cross-sectional study was employed. METHODS This study sent 373 samples with self-report questionnaires to the employees of sixteen long-term care facilities in Taiwan. A total of 366 valid samples were collected. A 33-item person-centered care questionnaire with Likert scale responses was developed to assess the extent of person-centered care. We adopted hierarchical multiple regression analysis to test the impact of person-centered care on employee performance. We adopted the STROBE guidelines. RESULTS Friendly environment level and personalized care respectively scored the highest with a mean of 4.19 among five dimensions of person-centered care. Personalized care, residents' self-realization and relationships, and organizational support had significantly positive correlations with job productivity. Friendly environment level and organizational support had significantly correlations with job satisfaction. Friendly environment level, residents' self-realization and relationships, and organizational support had significantly correlations with organizational commitment. CONCLUSION Person-centered care has beneficial impact on job satisfaction, job productivity, and organizational commitment of employees in long-term care facilities. RELEVANCE TO CLINICAL PRACTICE Person-centered care appears to be a crucial factor of employee performance in long-term care facilities. The five-dimensional person-centered care questionnaire in this study can serve as an important management tool for improving the effectiveness of person-centered care.