COMMUNICATION CHANNELS THROUGH THE STUDY AND THEIR DEVELOPMENT TRENDS

With the continuously evolving communication technologies followed by improvements in the educational process, this paper aims to identify the development trends of communication channels and tools used by students during their study. For this purpose, a longitudinal study was designed and the surveys were carried out in 2013, 2015 and 2017. The main contribution lies in the description and identification of trends, including the recommendations on improving the quality and efficiency of the educational process regarding the choice of suitable communication channel. The results showed that the trends are represented by the increasing importance of social networks and the demand to integrate multiple communication channels into one service. The necessity to provide more educational resources through mobile applications was also found, especially in the context of learning management systems.