Studying Distance Students: Methods, Findings, Actions

University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+® surveys over time, focus groups, observations and interviews. The Libraries administered the LibQUAL+® survey and conducted focus groups. The Libraries then worked with two graduate level qualitative analysis classes, one on campus and one online, to do further study that included additional focus groups, observations, and interviews. The effectiveness, strengths and problems encountered with each method, as well as with the technology used in executing them, are covered. Triangulation of the results of the various methods to confirm findings is discussed as are the actions that are being taken to address the findings.