Adaptações de uma unidade de pronto atendimento frente a pandemia do COVID-19: relato de experiência

Objective: to report the main experiences lived by professionals who worked in the front line in a UPA in the municipality of Parnamirim-RN. Method: This is an experience report about the adaptations suffered in an emergency care unit during the COVID-19 pandemic. The period in question of the study reflects the daily life of the institution between March and December 2020. The report was prepared and based on the experiences of the professionals who worked on the front lines within the institution. Results: Several adaptations were necessary during the pandemic, the physical structure of the institution, new protocols needed to be followed, health education for the use of personal protective equipment and adaptations for the new reality. Conclusion: It was evident that there were significant changes during the pandemic, whether in the approach of individual and team work, operational protocols, structural changes and the flow of care that reflected the established scenario.